Aged Care

Understanding Aged Care

Discussing aged care service options for an elderly relative and getting the process started can be a difficult and emotional task for many families.

Many of us avoid taking action and wait until there is an accident or a health crisis before we seek help, but it is a well-known fact that prevention is better than cure.

The signs that an elderly relative may need help can be as simple as struggling to carry the groceries home, or it can be a more significant problem such as frequent memory loss.

We all wish for our parents and grandparents to spend their golden years happily and continue to live fulfilling lives, so we’re here to help you find the right level of aged care and get started.

Aged Care Assessment

To help you determine what level of aged care services are required for your elderly relative, the first step is to make an appointment with your local Aged Care Assessment Team (ACAT). 

You can contact ACAT directly or arrange the assessment through your relative’s GP. 

The assessment will help you make an informed decision on what level of aged care service is appropriate for your parent or loved one. The assessment can be conducted either at a hospital or at home, depending on your relative’s situation. 

During the assessment, the ACAT member(s) may ask the following questions about your relative

  • Daily living activities and lifestyle
  • Activities they require help with
  • Overall health and wellbeing
  • Specific health conditions and medical history  
  • If preferred, you can also give ACAT permission to contact your relative’s doctor to discuss their medical history

These are all factors that will help ACAT determine the level of aged care services that is required.  

Once the assessment is complete you will receive a copy of the report, the ACAT 3020 form, which will contain: 

  • A detailed summary of the assessment
  • The types of services your ageing relative is eligible for
  • Suitable services that may be available in your local area

If aged care is recommended, your relative might be approved for either low or high care.

Holy Family Services assesses individual needs and supports ageing in-place. 

Within Holy Family Services, residents are only moved if they require specific care (e.g. dementia).

You should keep a copy of the ACAT 3020 form and any approval letters for services your relative has been granted for. These documents will need to be presented if you decide to access any of the recommended services.  

You can contact the Aged Care Assessment Team (ACAT) by following this link: Click here

Finding the right Aged Care facility for your family member in Western Sydney

We encourage you to make an appointment to view our aged care facilities in Marayong, Western Sydney, speak to residents and meet the staff to ask questions and discuss your relative’s care needs.

We recommend you look out for the following things when considering an aged care provider:

  • A comfortable environment, surroundings suitable and acceptable by your relative
  • Staff qualifications, government certifications and awards 
  • A multi-disciplinary team of health professionals to ensure an appropriate level of care is available
  • What levels of aged care services are provided and whether your relative can be accommodated if their care needs change
  • A menu that is healthy and varied

Holy Family Services is a certified and accredited aged care provider in Marayong, Western Sydney. 

Each resident is provided with a tailored care plan to identify their individual needs. This is reviewed frequently to ensure all residents are receiving the appropriate level of care.

Aged Care Admission

If you are interested in applying for aged care services at Holy Family Services, please fill out the application form and make an appointment to discuss your relative’s admission.

The application form can be downloaded here

Click here to make an enquiry.

Items you should bring to your appointment include:

  • Completed Application Form  
  • Completed ACAT assessment
  • Assets Assessment Statement 
  • If applicable, a copy of Enduring Power of Attorney and Enduring Guardianship
  • A detailed list of current medications your relative is currently taking

Other things to consider

  • While in care, your relative can either remain with their current GP if they will visit the aged care facility, or choose one of the doctors who attend Holy Family Services.