Registered Training Organisation

Appeals Handling

What is an appeal?

An appeal is an application by a student for reconsideration of an unfavourable decision or finding during their time with Holy Family Services. An appeal must be made in writing and specify the particulars of the decision or finding in dispute. Appeals must be lodged within twenty eight (28) working days of the decision or finding is informed to the student.

It is important to note that a student may appeal any decision made by Holy Family Services or a third party providing services on Holy Family Services’s behalf. Contrary to the popular belief that appeal relates only to assessment decisions, appeals can relate to administrative decisions that Holy Family Services may make. Examples of this include an appeal of a decision to deny a refund or to deny an application for credit transfer. As the process for handling and assessment appeal compared with an appeal of an administrative decision is slightly different, this difference has been catered for within this policy with adjusted processes for both situations.

Our full Appeals Handling Policy is available for download

Assessment Appeals Policy - March 2018.pdf

Complaints and Appeals Form OCT16-1.pdf

Making an Appeal?

Any student, third party or other may submit a formal appeal to Holy Family Services RTO. All appeals will be treated with integrity and privacy. There is no cost to lodge an appeal, unless referred to a third party. To lodge an appeal please download the Appeals Form and email to Holy Family Services RTO administration. Once an appeal is received will be dealt with by the RTO Manager in the first instance. All received appeals will be entered into our Complaints and Appeals register to be contained and updated throughout the complaints procedure.

Holy Family Services is committed to providing a fair and transparent appeals handling process.