Registered Training Organisation

Conditions of Enrolment

Enrolment & Selection

  • The student is responsible for notifying Holy Family Services if they have a medical condition or disability or require assistance in their training.
  • A deposit must accompany enrolment to secure a placement within a course; this fee is also the Administration Fee.
  • It is the student’s responsibility to note the date, time and location of the course as advertised.
  • Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
  • Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
  • If you are unable to complete your course, due to changed personal circumstances, the RTO will make every effort to ensure you are placed into an alternative pre-scheduled course.
  • Students can only join after course commencement date if they meet all prerequisites. Full course fees are still payable for late enrolments.
  • The RTO reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Trainer/Assessor at any time without notice.
  • Students participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk. Holy Family Services’s students are covered by public liability insurance whilst working within the RTO’s premises.

Course Fees, Payments and Refunds

  • Please refer to the course flyer for information on course fees, including any required deposit; administration fees; materials fees and any other charges (if applicable).
  • In line with the RTO’s Fee Protection Policy the RTO will not collect more than $1,500 prior to course commencement.
  • Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
  • Refunds may be made in the following circumstances:
    • Participants have overpaid the administration charge
    • Participants enrolled in training that has been terminated by the RTO
    • Participant advises the RTO prior to course commencement that they are withdrawing from the course
    • If the participant withdraws from a course or program, prior to course commencement, due to illness or extreme hardship as determined by the RTO
    • In the event that the RTO fails to provide the agreed services
  • A deposit of no more than $1,500 is required prior to course commencement; this deposit is to confirm a place in the course. Please refer to the Course Flyer for the deposit amount required.
  • An administration fee of $90 is required to be paid prior to course commencement. If the student withdraws from the course prior to course commencement, they will forfeit this administration fee but may be entitled to a refund of the remaining deposit. If the total course fee is less than $150, then the total of the course fee is to be paid prior to course commencement to secure a place within the course.
  • No refunds will be issued once the student has commenced the course
  • Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $80 will be charged.
  • If a student is deemed not yet competent on completion of training, they will be offered an opportunity to be reassessed. If a student is deemed not yet competent a second time, they will be given another opportunity for reassessment.
  • If a student is required to be reassessed, they will be provided with further guidance from their trainer prior to reassessment.
  • In most cases there will be no reassessment fee. If a reassessment fee is applicable, this fee will be included on the course flyer.
  • If a student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued, and the student will be given a six-month period to undertake reassessment if required.
  • The RTO is responsible for the issuance of AQF certification documentation (5.2).

Refunds Due to Cancellation

  • Students must give written notice to cancel their enrolment 10 days prior to commencement to be entitled to a full (100%) refund of fees paid less the administration fee of $90.00 which is not refundable
  • If a student gives notice to cancel their enrolment after the 10 days prior to commencement they will not be entitled to a refund of fees
  • Discretion may be exercised by Holy Family Services RTO if there is extenuating or significant personal circumstances that led to the student withdrawal

Cooling Off Period

Holy Family Services protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods.

Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the RTO Manager (a letter or email is acceptable) within 10 business days of enrolment, unless the student has already commenced the training. Please refer to the Refund policy for process on acquiring a refund.

Changes to Agreed Services

Where there are any changes to the agreed services that will affect the learner, including in the event of Holy Family Services closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.

Fee Protection

Holy Family Services requires a minimum deposit, which will not exceed $1,500 per individual student, prior to course commencement. If the full course fees are less than $1,500, the full fees may be required to be paid prior to course commencement. Please refer to the course flyer for an outline of all course fees.

Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are more than $1500), or in full (if the remaining fees are below $1500) for training and other services yet to be delivered.

Consumer Guarantee

Holy Family Services guarantees that the services provided by the RTO will be:

  • provided with due care and skill
  • fit for any specified purpose (express or implied)
  • provided within a reasonable time (when no time frame is set for the training).

Complaints and Appeals

If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Holy Family Services administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.

If a Staff member or Student wishes to make a formal complaint,they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook. Once the form has been completed, the form should be submitted to the RTO for actioning.

Please refer to the Student Handbook for more details on the complaints and appeals process.

Credit Transfer

The RTO recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation.

Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript).

Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer.

Recognition of Prior Learning

All students are eligible to apply for Recognition of Prior Learning(RPL) and are advised of this on thebackof the Enrolment Form. Please refer to the Student Handbook for thepolicy and procedure on the process for RPL

Language, Literacy and Numeracy (LLN)

LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning is to be identified upon enrolment. Trainers and staff within the RTO can provide students with support to assist the student throughout the learning process.

Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in:

  • Count, check and record accurately
  • Read and interpret
  • Estimate, calculate and measure

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment.

Support Services

Holy Family Services caters to diverse client learning needs and aims to identify and respond to the learning needs of all clients.  Clients are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage to course completion, through their trainer or RTO staff.

Holy Family Services is committed to providing clients requiring additional support, advice or assistance while training. Pleasesee the Student Handbook on the types of support provided by the RTO.

To achieve this and to ensure the quality delivery of training and education, the RTO provides client vocational counselling to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with the RTO for further counselling and/or assistance.

Legislative and Regulatory Requirements

All students will undergo an induction with the RTO, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation and regulatory requirements. Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training.

The student acknowledges that they must observe Holy Family Services’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook.

Privacy Protection

Holy Family Services respects the importance of securing any form of personal information which is collected from the student(s) and/or other Stakeholders. Information collected from students is only utilised for the purpose gathering information on the student as part of their enrolment, training, assessment and certification process. All data is kept securely within either a locked filing cabinet or filed electronically within a password protected database.

Holy Family Services has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the government regulatory body will require access to student records for the purpose of auditing the RTO against the Standards for RTO’s. No student files will be removed from the RTO’s site, unless a student is notified beforehand.

Unique Student Identifier

Holy Family Services RTO students are not permitted to commence training and assessment until they have provided Holy Family Services RTO with their Unique Student Identifier. In cases where there the student experiences difficulty obtaining a student identifier, Holy Family Services RTO will allow training and assessment to commence and follow the procedure for ascertaining a correct student identifier from The Registrar. For more information go to