Registered Training Organisation

Student Service Charter

Holy Family Services (HFS) is a Registered Training Organisation (RTO ID 91448) operated under the auspices of the Sisters of the Holy Family of Nazareth. The values of Hospitality, Love and Acceptance govern its mission. These values are incorporated into all services offered by the organisation. All employed and contracted staff are expected to act in line with these values by acting honestly, conscientiously and reasonably in good faith in the interests of Holy Family Services and its staff and students.

We are committed to providing a high-quality service to our students. All students have a right to:

  • Be treated with courtesy, respect and dignity
  • Have their needs and requirements taken into consideration, wherever possible, in consultation with program deliverers and assessors. This includes LLN, beliefs, ethnic background, cultural and religious practices
  • Be provided with information on courses, training programs and assessment requirements
  • Undertake training with an appropriately skilled and qualified trainer
  • Receive constructive feedback in a timely manner
  • Be provided with contact options for trainers and assessors
  • Learn within a safe and secure environment
  • Privacy and confidentiality in regard to personal information
  • Equitable access to and participation in activities in the course
  • Specialized assistance appropriate to their needs –additional support is provided for any language, literacy and numeracy requirements of students so that all are able to maximise their learning
  • Have access to their own records on request
  • Have access to the complaints process
  • Provide feedback on the RTO services
  • Have full access to all refund information about course costs